Refund policy
At Leku Leter, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please review our policy below regarding returns and refunds.
Refund Eligibility
Refund requests must be submitted within 3 days of receiving your order. Requests submitted after this 3-day period will not be eligible for a refund.
A refund may be requested if the product you received is:
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Damaged or defective
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Incorrect or different from what you ordered
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Significantly different from the product description on our website
To request a refund, please contact us within 3 days of receiving your order and provide your order number, a description of the issue, and photographs of the product where applicable.
Product Condition
To be eligible for a refund, the product should be returned in its original condition and, where applicable, with its original packaging.
Refunds may not be accepted for products that have been used, damaged, altered, or improperly handled after delivery.
Refund Process
Once we receive and inspect the returned product, we will notify you whether your refund has been approved.
If approved, the refund will be processed using the original payment method. The time required for the refund to appear in your account may depend on your bank or payment provider.
If the product was damaged, defective, or incorrect upon delivery, Leku Leter may cover the applicable return shipping costs.
Order Cancellations
If you wish to cancel your order, please contact us as soon as possible. We will make reasonable efforts to cancel the order before it is shipped.
Once an order has been shipped or delivered, the refund policy above will apply.
Contact Us
To request a refund or ask any questions regarding our refund policy, please contact us:
Phone: 045 220 339
Email: department@lekuleter.club
Important: Refund requests must be submitted within 3 days of receiving the product. Requests made after this period may not be accepted.